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customer service

  • Updated Customer Portal for Better Tracking and Management of Equipment

    July 18, 2019

    CertLink is our customer portal system used to obtain calibration certificates, view service history, and calibration schedules. We heard your concerns about CertLink being outdated and made the appropriate adjustments. Continue reading for more information on the updates!   CERTLINK: 2.0 – Available July 22 Wyoming, Michigan – 07/18/19 – Grand Rapids Metrology FOR IMMEDIATE […]

  • EMPLOYEE RECOGNITION – CHRIS – SERVICE TECHNICIAN IN GRAND RAPIDS

    December 26, 2018

    Our values at Grand Rapids Metrology are Exceed, Inspire, Collaborate, Innovate, and Embrace. Exceed expectations every day, Inspire positive attitudes and family values, Collaborate through shared knowledge, Innovate for creative solutions, and Embrace change. We live by these values every day. This week’s employee recognition goes to Chris. Chris is a Service Technician in the […]

  • Customer Service From Our Technician’s Perspective

    Customer Service From Our Technician’s Perspective

    February 7, 2018

    Recently, a Senior Service Technician at Grand Rapids Metrology, Shayn Wyman, shared a message with his fellow employees. It was so powerful and explained the company’s ideals so well, we decided to share it with you! Written by Shayn Wyman – Customer service is defined as “The assistance and advice  provided  by a company to […]