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  • Customer Service From Our Technician’s Perspective

    Customer Service From Our Technician’s Perspective

    February 7, 2018

    Recently, a Senior Service Technician at Grand Rapids Metrology, Shayn Wyman, shared a message with his fellow employees. It was so powerful and explained the company’s ideals so well, we decided to share it with you! Written by Shayn Wyman – Customer service is defined as “The assistance and advice  provided  by a company to […]

  • Meet the GRM Staff | Doug Eubanks

    Meet the GRM Staff | Doug Eubanks

    August 9, 2017

    Name: Doug Eubanks Hometown: Benton Harbor, MI Title at GRM: Senior Service Technician Branch: Benton Harbor Time working at GRM: 28 years as of June 1st, 2017 What is an average day of work like for you? Organizing and supplying the Benton Harbor shop, customer contact, and taking care of my customers. What originally got […]